Wisconsin Rapids City Times

Top Menu

  • Contact Us
  • E-Editions
  • Business Directory
  • Subscribe

Main Menu

  • News
    • Around the County
    • Government
  • Covid 19
  • Community
    • Community Calendar
  • Sports
    • Sports News
    • High School Sports Scores
    • Wisconsin Rapids Rafters
    • Wisconsin Rapids Riverkings
  • Arts & Entertainment
  • Obits
  • Opinion
  • Classifieds
    • View Ads
    • Place Ads
  • Legal Ads
    • Our Legals
    • Statewide
  • Contact Us
  • E-Editions
  • Business Directory
  • Subscribe

logo

Wisconsin Rapids City Times

  • News
    • Around the County
    • Government
  • Covid 19
  • Community
    • Community Calendar
  • Sports
    • Sports News
    • High School Sports Scores
    • Wisconsin Rapids Rafters
    • Wisconsin Rapids Riverkings
  • Arts & Entertainment
  • Obits
  • Opinion
  • Classifieds
    • View Ads
    • Place Ads
  • Legal Ads
    • Our Legals
    • Statewide
Top Stories
Home›Top Stories›Mid-State adds new Customer Relationship Professional program

Mid-State adds new Customer Relationship Professional program

By jakem
July 15, 2016
727
0
Share:

Responds to the needs of local employers

For the City Times

Individuals looking to start their careers with the area’s largest employers now have a new way to get a foot in the door. Mid-State Technical College has launched a Customer Relationship Professional program designed to meet the huge demand companies have for customer service representatives.

Embedded in Mid-State’s Administrative Professional associate degree program, Customer Relationship Professional is a twelve-credit technical diploma that develops students into important members of a call center or customer service team. The program focuses on communicating with customers to help them navigate past challenges to fulfill their needs. It emphasizes active listening, effective verbal communication and customer service skills.

The idea for the program was born out of recent workforce data pointing to customer service as one of the leading employment opportunities in central Wisconsin. “When we started to explore this need with area businesses, we were overwhelmed by the positive response,” said Dr. Tina Lamb, associate dean of General Education and Business at Mid-State.

Lamb adds that the high level of interest has produced a program that is tailored to the needs of local employers.

“Businesses including Great Lakes Education Services, Sentry Insurance, AIG, Lands’ End, Berkshire Hathaway, and Delta Dental worked closely with the College to link the precise skills they are seeking with the program’s curriculum. They even helped us name the program.” She adds that one benefit of the collaboration is that the curriculum includes company tours and guest speakers from area businesses.

By all signs, the businesses partnering with Mid-State to design this new program are excited to see it come to fruition. “We are always looking for friendly, qualified customer service professionals,” said Lands’ End Employee Services Specialist Shannon Lewis. “This partnership with Mid-State will help us meet our workforce needs.”

Other partners have spoken to the great potential that follows success in a customer service role within their company.

“Working in customer service is a great way to get to know a company inside out, and that deep knowledge lays the foundation for advancement opportunities,” said Stacey Sowiak, Operation Support Services at AIG.

Mid-State also worked with the North Central Wisconsin Workforce Development Board to provide an opportunity for individuals of all skill levels to access this program. As a result of this partnership, the program includes preparatory “on-ramp” courses designed to help students brush up on their computer, writing and business skills, ensuring later success in the four core classes in the program. This will be especially helpful for displaced workers or those who have been out of the classroom for a while.

Mid-State is now accepting applications to the Customer Relationship Professional program, which is offered at the College’s campuses in Wisconsin Rapids, Stevens Point, and Marshfield. To learn more about this new program, visit www.mstc.edu/programs or contact Lamb at 715-422-5535.

TagsFeaturedMid-stateMSTC
Previous Article

Police & Sheriff Calls for July 14

Next Article

Man Charged with Meth Possession, Third OWI

0
Shares
  • 0
  • +
  • 0
  • 0
  • 0
  • 0

Related articles More from author

  • Top Stories

    Three reappointed to MSTC Board

    April 11, 2015
    By admin
  • Top Stories

    WRPD Looking for a Little Help

    April 11, 2015
    By admin
  • Top Stories

    Nekoosa Students Place in Business Competition; Team Takes Third

    April 16, 2015
    By admin
  • Editorial

    Inviting New Readers, Long-Time Supporters to Take a New Journey with Us

    April 16, 2015
    By admin
  • Top Stories

    NEW: Riverview Discontinuing Rapid Care Services

    April 17, 2015
    By admin
  • Lincoln High School
    Top Stories

    Red Raiders’ Fall Sport Signup Dates

    April 26, 2015
    By admin
Copyright © 2020 Multi Media Channels LLC.
All Rights Reserved. No part of this publication or any of its contents may be reproduced, copied, modified or adapted without the prior written consent of Multi Media Channels LLC.
×